ASSISTANT CUSTOMER SERVICE MANAGER (PENANG - GEORGETOWN)

Job Responsibility:

• The incumbent will be responsible for managing the customer service activities of semiconductor and other electronic components distribution.
• Lead the Customer Service team to maintain well order management and provide direction for problem solving.
• Manage the forecast balance analysis with Customer Service and Sales team.
• Conduct analysis and generate reports on team performance and on time delivery performance etc. then execute improvement plan.
• Work closely with Sales, Marketing and FAE departments on executions on delivery schedule and demand.
• To be responsible for ISO 9001 & 14001 process flow and documentation.

Job Requirement:

• Bachelor Degree/Diploma in any business studies or an equivalent training in business or sales management.
• Requires at least 5 years of experience in customer service particularly in the electronic component or at least 2 years of experience in customer service management.
• Strong leadership skills and role model.
• Proven decision making skills.
• Excellent presentation and organization skills.
• Excellent communication skills in English and Mandarin.