CUSTOMER SERVICE SENIOR ENGINEER/ENGINEER (PENANG - BAYAN LEPAS)

Job Responsibility:

• Organize and lead meetings to address customer requirements on technical improvement matter.
• Safeguard customer's interest for any project in internal functions.
• Perform survey and assessment on customer satisfaction level.
• Initiate Corrective Action Report/8D for customer complains/feedback as per specification requirement. Initiate investigation and respond to Customer Complaints on a timely basis.
• Responsible to obtain management approval prior to sending out reports to customers.
• Coordinate customer returned reject sample analysis and simulation tests to identify root-cause of the Customer Complaint/Feedback issue.
• Responsible to file and coordinate to submit reports to customers.
• Interface between Customer, Supplier and Process Engineer for technical innovations.
• Ensure that all activities to be introduce or carryout by good self and subordinates compliance to legal requirements and company objectives with respect to environmental requirements.
• Highlight to superior any activities in the company that may be contrary to the environmental policy.
• Other duties and responsibilities which may be assigned by the Company from time to time.

Job Requirement:

• Minimum a Diploma holder in any discipline of Engineering or at least 2 years of working experience in related field.
• Possess knowledge in 8D writing and good communication skills.
• Must be able to travel overseas independently within short period of notification.
• Good analytical skills.
• Knowledge in SAP system & MS Excel.
• Must be able to communicate in Mandarin.