SERVICE CONTRACTS MANAGER (PENANG - JURU)

Job Description:

• Manage all the service contracts within the country.
• Train and lead the service team for operations, maintenance and any troubleshooting on site.
• Support the team members with contract maintenance, analysing data, determine corrective measures and start maintenance operations.
• Plan and schedule manpower support for all service contracts.
• Ensure no Interruption to Production (ITP) from all contract sites.
• Apply advanced skills to resolve complex problems not covered by existing procedures or practices.
• Increase profitability of Service Contracts through optimization of resources.
• Generate value added service by identifying client needs, recommending necessary consumable, upgrading or system integration to existing contract.
• Review and implement SOP for all Service Contracts.
• Support SEA sales in service contract tender, support region and project team when required.
• Assist SEA Operations manager to validate and put in place standard document and practices.
• Take appropriate measures when required to improve team productivity and efficiency. Conduct Performance appraisal for the service contract team.
• Support and implement skills matrix program.
• Conduct REX meeting on all Service Contracts.
• Attend all monthly and management meeting on the service contract side.
• Review and validate the incident report, 8D report, service report, monthly/weekly report for all sites.
• Validate the quotations of the 3rd party contractors and work with them for the mechanical and electrical works.
• Manage the service operations team.
• Liaise with the client for the service contracts, ensure customer satisfaction.
• Apply the safety procedures for operations bound to their activities.
• Ensure that the operations team has completed the necessary safety training.
• Apply the quality procedures for operations bound to their activities.

Job Requirement:

• University Degree/Postgraduate Diploma in Engineering/Chemistry.
• 3 - 5 years of experience in running service contract in the waste water/process water treatment plant.
• Process and application of water treatment plan.
• Familiarity with waster water/process water instrumentation and equipment.
• Equipment maintenance and calibration of instruments and troubleshooting.
• Possesses team leadership skills, problem solving skills, customer focus and adaptability.